Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We put it in writing because Wendell Pike has been doing this in Hempstead since 1999, and his name is on every job. The 90-Day Done Right Promise is stamped on your invoice: if the work isn’t right, one call brings the crew back at no additional cost. No fine print, no arguing about what “right” means. You’ll know it when you see it, and so will we. That’s the whole guarantee, in plain English, for every sweep, repair, cap, crown, liner, and rebuild we do in Nassau County.

Call (516) 963-1068

What’s Covered

• Workmanship on every job. If a repair, liner install, cap, or crown fails or underperforms within 90 days, we return and make it right on our dime.
• Parts and materials we supply. We install products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because they hold up, and we stand behind the parts we put in your flue.
• Cleanup and respect for your home. Drop cloths go down before tools come off the truck, and the hearth looks better when we leave than when we arrived.
• Honest arrival windows. You get a real time window, and if it slips, the phone rings before you have to wonder where we are.
• Upfront pricing that matches the invoice. The number you hear on the phone is the number on the bill. No surprise line items after the fact.
• Camera-verified conclusions. We show you the footage before we recommend anything. If it doesn’t need fixing, we’ll say so and show you why.

Our Satisfaction Promise

If something doesn’t sit right after we finish, you don’t have to draft a formal complaint or wait on hold. Call the same number, (516) 963-1068, tell whoever answers what’s wrong, and Wendell or one of his crew will come back. We don’t send a different company, we don’t route you to a call center, and we don’t ask you to prove anything beyond showing us the problem. Most issues get resolved in one return visit. The 90-Day Done Right Promise means exactly what it says: ninety days, one call, made right. If we can’t fix it to your satisfaction, we’ll say so plainly and figure out what a fair resolution looks like. Wendell runs into you again at the grocery store or the school pickup line. He wants that run-in to be friendly.

And here’s what the promise does not require: you don’t have to buy a maintenance plan, sign anything on the spot, or accept a repair you don’t understand. A free second opinion on any written estimate is a standing offer because we’d rather earn the work than pressure you into it.

Licensed & Insured Backing

A guarantee is only as good as the company behind it, which is why licensing and insurance matter more than a warranty card. Top Hat Chimney is licensed and insured, and we’re happy to show proof before we start. That insurance protects your Hempstead home and our crew if something goes wrong on the job, and the license means we answer to the rules that govern chimney work in Nassau County. Wendell is owner-operated with a published address and license on record, so you always know who you’re dealing with and where to find him. The paperwork doesn’t replace the handshake, but it backs it up.

Why Homeowners in Hempstead Trust This Guarantee

We’ve been at this since 1999, back before most of the franchise names you see on search ads existed. Ask anyone on your street. The houses around here, from the Colonials near Hofstra to the older stock in the village, have flues that see real use every winter. We know how they’re built, how they fail, and what they cost to fix in this market. The guarantee isn’t a marketing line we invented last spring; it’s how Wendell has run the company for over 29 years. It’s why people call back when they move to a new house three blocks over, and why their kids call us when they buy their own place.

What the Guarantee Doesn’t Cover

• Damage from events we didn’t touch. If a tree limb takes out your cap six months after we install it, that’s a storm, not a workmanship issue. We’ll still come look and tell you what a fair fix costs.
• Normal wear after 90 days. A chimney works hard through Nassau winters. We recommend an annual sweep, burn or no burn, because chimneys break in the off-season too.
• Problems we flagged and you chose to defer. If we show you camera footage of a deteriorating flue and recommend action, and you wait, that’s a choice we respect. The guarantee covers work we actually performed.
• Damage caused by someone else’s repair. If another company worked on the chimney after us, the 90-Day Done Right Promise doesn’t extend to their work. But a free second opinion on their estimate, before they start, is always available.

Every Job, Every Time

The guarantee is not a limited-time offer. It’s stamped on every completed job: chimney cleaning and sweeping, chimney repair, fireplace services, cap and crown work, liner installation, and full rebuilds. From a first-time sweep in Uniondale to a complete rebuild in Garden City, the same promise applies. The camera footage and a plain-English verdict, every time, no exceptions. That last line is not a slogan; it’s the way Wendell has done business since the first truck rolled out in 1999.

Common Questions About Our Guarantee

How long is your warranty on chimney work?

Our workmanship guarantee runs 90 days from the date the job is completed. If anything we did fails or isn’t right within those 90 days, one call brings us back at no charge. We don’t offer a decade-long warranty card with seventeen exclusions; we offer a promise that’s short, honest, and enforceable by you. For exact terms on a specific job, call us at (516) 963-1068 before you book and we’ll walk you through it.

What if I’m not happy with a chimney sweep?

Call (516) 963-1068 and tell the person who answers. Wendell or his crew will come back, re-inspect, and make it right under the 90-Day Done Right Promise. We’d rather fix a complaint than lose a neighbor. Estimates are always free, and the promise covers the labor we performed.

Do you guarantee the parts you install?

We stand behind the parts we supply and install for 90 days as part of our workmanship guarantee. We use products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield specifically because they’re proven brands that don’t put us in awkward warranty fights. If a part fails within our promise window, we handle it directly with you, and we deal with the manufacturer on our end.

Is the guarantee transferable if I sell my house?

The 90-Day Done Right Promise applies to the homeowner who paid for the job. If you sell within 90 days of completed work, call us and we’ll work something out with the new owner. We’ve done it before, and we’ll keep doing it, because the new owner will be our neighbor too.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Hempstead since 1999.